Privacy Policy - Four Wheel Truck Repair Nanaimo, BC | Diesel Truck Specialists BC

We may collect different types of information depending on how you interact with us:

• Contact Information: This includes your name, phone number, email address, and mailing address. We collect this when you contact us for inquiries, schedule appointments, or request information about our services.
• Vehicle Information: If you're a customer, we may collect information about your truck, such as the make, model, year, VIN (Vehicle Identification Number), and service history. This helps us provide you with the best possible service.
• Website Usage Data: When you visit our website, we may automatically collect certain information like your IP address, browser type, operating system, referring website, pages you visit, and the dates/times of your visit. This helps us understand how people use our website and improve its functionality.
• Cookies and Similar Technologies: Like many websites, we may use cookies (small text files stored on your device) and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can usually control cookie settings in your browser.

We use the information we collect for various purposes, including:

• Providing Services: To schedule and perform truck repairs and maintenance, communicate with you about your service appointments, and provide you with invoices and updates.
• Responding to Inquiries: To answer your questions and provide you with the information you request.
• Improving Our Website and Services: To analyze website usage data and customer feedback to enhance our website, services, and customer experience.
• Marketing and Promotions (with your consent): We may occasionally send you emails or other communications about special offers, promotions, or news related to Four Wheel Truck Repair Ltd. You will always have the option to opt-out of these communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We understand the importance of keeping your personal information private. We will only share your information with third parties in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., IT support, payment processors). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, please remember that no method of data transmission over the internet or electronic storage is 100% secure.

You have certain rights regarding your personal information: 

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: In certain circumstances, you can request that we delete your personal information.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below.

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of any website you visit.

We may update this privacy policy from time to time. We will post any changes on our website and update the "Last Updated" date at the bottom of this policy. We encourage you to review this policy periodically for any changes.

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Four Wheel Truck Repair Ltd.

(250) 591-6642

640 Pine Street
Nanaimo, BC V9R 2C8

shop@fourwheeltruckrepair.com